About Us:

Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business, and industrial customers within the South-West Interconnected System (SWIS) of Western Australia.

About the role:

Synergy is offering a 6-month Work Integrated Learning scholarship for a student to join their Business Services team. Working within a customer-focused environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day-to-day workload.

Responsibilities include:

• Provide first-level technical support for all Synergy colleagues

• Triage calls for building services and fleet inquiries

• Provide excellent levels of customer service

• Identify and escalate hardware/software defects

• Ownership of incidents and requests

• Correctly identify major incidents and escalate when required

• Process maintenance and identification of improvements

• Adherence to Synergy’s Information Technology Infrastructure Library (ITIL) processes