Business Services Intern (Service Desk)

About Us:

Synergy is WA’s biggest energy retailer, supplying customers with electricity and gas. Supporting close to one million residential, business, and industrial customers within the South-West Interconnected System (SWIS) of Western Australia.

About the role:

Synergy is offering a 6-month Work Integrated Learning scholarship for a student to join their Business Services team. Working within a customer-focused environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day-to-day workload.

Responsibilities include:

  • Provide first-level technical support for all Synergy colleagues

  • Triage calls for building services and fleet inquiries

  • Provide excellent levels of customer service

  • Identify and escalate hardware/software defects

  • Ownership of incidents and requests

  • Correctly identify major incidents and escalate when required

  • Process maintenance and identification of improvements

  • Adherence to Synergy’s Information Technology Infrastructure Library (ITIL) processes

Key Statistics

Host Company


Amount ($)


Degree Requirements

You must be currently studying towards a bachelor’s degree in Computer Science/Engineering, Information Technology, Information Systems, or similar

Length (M)

6 months

Placement hours

4 -5 days p.w.

Required Residency

Australian Citizen or Permanent Resident

Application closing date 


Expected start date

July 4th 2022