Empired is an international technology transformation and modern managed services provider. We partner with our customers to help them reimagine, transform and continually evolve their organizations, enabled and connected by the best Microsoft technology.  

Empired’s team of experts specialises in the design, development, and integration of business knowledge, information technology and creativity to help forward-thinking organizations do better business, create the best experiences for their customers and their people and set their businesses up to thrive in the future.

Role Description

Empired are seeking someone with a passion for Infrastructure and Cloud/ Servers to operate alongside our Modern Workplace team as a self-directed individual. The successful candidate will be exposed to new and exciting technologies in this role and enable clients to succeed and embrace technology best practices.

You will be joining a well-established and collaborative IT Department that encourages all their team members to share their opinions and ideas with the wider tech teams.

Role tasks and responsibilities -

• Be the main point of contact for all Microsoft Azure incidents and requests

• Follow documented ServiceNow incident and problem management procedures

• Investigate and troubleshoot Azure incidents in a timely manner

• Ensuring a high level of IT security and compliance is maintained at all times

• Asset, user account, and software licensing management and configuration

• Create Azure infrastructure reports and documentation to streamline processes

• Assist in the delivery of Azure projects, be it researching new and emerging technologies