Desktop Support - Melbourne, VIC

Desktop Support  - Melbourne, VIC

About the role

 

 

The Desktop Support person provides various Desktop Managed Services provided to company customers. The Desktop Support person is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, customer relationship engagement, onboarding, and reporting.

 

 

Role responsibilities :

 

 

  • Remote desktop support to users of the Group Managed Device services.
  • Provide support for related project services.
  • Develop and maintain product and/or service documentation and knowledge base articles.
  • Manage own time effectively and maintain timesheets and ticket records accurately.
  • Achieve personal KPIs at all times;
  • Other duties as may be delegated by the Business Unit Manager or Team Lead from time to time; and
  • Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.

 

 

Preferred Technical Skills:

 

 

  • Excellent Microsoft Windows troubleshooting skills
  • Ability to remote support mobile devices running IOS, Android
  • MS Active Directory management, AzureAD and O365
  • Understanding of Remote Access – Citrix/RDS, VPN & SaaS applications
  • Understanding of ITIL framework

 

 

About You:

 

  • Exceptional customer service attitude
  • Exceptional time management
  • Exceptional written and verbal communication
  • Exceptional Problem Solving Skills

 

 

Desirable Qualifications:

 

 

  • Microsoft Certified Solutions Associate
  • Microsoft 365 Certified

 

 

 

This role amounts to $50,949 including superannuation for a Graduate working full-time for 12 months.

 

About

Type

Foundation Jobs

Company

IT and Communications Service Provider

Amount ($)

$50,949 including superannuation

Undergrad or Postgrad

Graduate

Length (M)

12 months

Working hours

Full-time

Required Residency

Australian Citizen or Permanent Resident

Application closing date 

3/12/2021

Expected start date

ASAP

Location

Melbourne / Melbourne West