Graduate IT Consultant-Process - Melbourne, VIC

Purpose of the role

Objective of this role is to support the Compliance and IT Service Management Team in the following areas:

  • 100% fulfillment of PACT IT Compliance requirement.
  • Provision of ITIL based processes and procedures to   fully support IT Service Level Agreements with the business

Main responsibilities

  • Assist with the preparation of reports/analysis for IT internal controls
  • Assist in the creation and maintenance of IT process flows and activities
  • Assist with operational problems identified as a result of noncompliance or process failure
  • Run daily/weekly Quality reports, analyse and undertake remediation as required
  • Assist with maintenance of key IT operational data to support IT Day to day operations
  • Provide backup for Change Management duties
  • Assist with testing of internal IT Tools upgrades / enhancements

Required skills

  • Excellent Verbal and Written Communication Skills
  • Attention to Detail
  • Analytical skills – analyse information, problem solve and make decisions
  • Flexibility

Desirable qualifications

  • ITIL or ITSM Certification

The salary amount for the role is $50,000 including superannuation for 12 months full-time based on 37.5 hours per week.



Foundation Jobs


Pact Group

Amount ($)

$50,000 including superannuation

Undergrad or Postgrad


Length (M)

12 months

Working hours

Full Time

Required Residency

Australian Citizen or Permanent Resident

Application closing date 


Expected start date



Melbourne, VIC

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