Graduate End User Computing Engineer

Graduate End User Computing Engineer

About Us



An Australian-owned information technology and communications service provider that offers systems integration, technology sourcing, business systems architecture, telecommunications, and information communications technology (ICT) consulting services. We build and manage communication, application, and infrastructure solutions for medium-sized businesses, large multinationals, and government organisations 




About the role  



The EUC Engineer is primarily responsible for Level 2 Desktop Support to users of the various Desktop Managed Services provided to Company Group customers. The EUC Engineer is also required to be involved in all escalated customer issues where required to provide a positive business outcome. These will include but are not limited to Major Incident Management, Problem and Change Management, Service Improvement, Process Improvements, project design and implementation, customer relationship engagement, onboarding, product development and reporting. 



  • Level 2 Desktop Support to users of Company Group Managed Device services.

  • Provide support for related project services.

  • Develop technical change requests, migration and test plans.

  • Develop and maintain product and/or service documentation.

  • Manage own time effectively and maintain timesheets and ticket records accurately.

  • Ability to travel to customer sites is expected. 



Required skills: 



  • Exceptional Microsoft Windows troubleshooting skills

  • Ability to remote support mobile devices running IOS, Android

  • MS Active Directory management, AzureAD and O365

  • Modern Workplace mobility management including Intune and Autopilot deployment

  • Understanding of Remote Access – Citrix/RDS, VPN & SaaS applications

  • Understanding of ITIL framework 



Required Experience 



  • 2+ years in a similar L2 Desktop role or 4+ years in a L1 technical service desk.

  • Experience in a Managed Services Provider environment in a similar role 



Admirable Certifications 



  • Microsoft Certified Solutions   Associate: Windows 10

  • Microsoft 365 Certified: Modern   Desktop Administrator Associate 



This role amounts to $50,949 Incl. super for a Graduate Working full-time for 12 months.

Key Statistics

Type

Foundation Jobs

Company

IT Services Firm

Amount ($)

$50,949 Incl. super

Undergrad or Postgrad

Graduate

Length (M)

12 months

Working hours

full-time

Required Residency

Australian Citizen or Permanent Resident

Application closing date 

09/09/2022

Expected start date

ASAP

Location

Melbourne, VIC