SAP Application Support - Melbourne, VIC
We are one of the largest retail suppliers in Australia.
The purpose of this role is to support the business with appropriate solutions that ensure operational efficiency and allow the business to maximise business opportunities.
Learn 2nd Level SAP Support to ensure system availability
Learn problem resolution in accordance with the respective SLA
Escalation of resolution to next level support or third party
Prioritisation of issues
Liaising with users to obtain specific details about the problem
Maintain an up-to-date status of logged issues/requests
Test script & data preparation
Be trained in daily checks, reconciliations and data reprocessing when errors occur
Learn monitoring of application performance and stability
Perform after hours support on a rotational basis
Contribute to internal SAP knowledgebase documentation
Learn SAP Application configuration
Work with our international IT team on SAP support/project works
Other responsibilities as directed by the line manager
Essential Technical skills
Knowledge of SAP ERP (MM/SD and/or IS Retail).
Knowledge of external WMS systems and integration to SAP.
Familiarity with MS Office - Word, Excel, PowerPoint.
Ability to read code is considered beneficial to the art of problem solving
Other Essential skills
Cultural fit within the organisation
Understanding of retail and business processes
A self-motivated, proactive individual who takes ownership and follows things through
Experience working in a team-oriented, collaborative environment
Demonstrated ability to work under pressure, to deadlines & multi-task under limited supervision
Strong business support and customer focus experience
Ability to effectively prioritise and execute tasks in a high-pressure environment
Willingness to learn new skills and technologies to keep pace with an evolving industry
Proficiency in troubleshooting and resolving software and application issues
Tertiary qualifications in information systems or a related discipline.
This role amounts to $55,582 including Superannuation for a Graduate working 38 hours a week for 12 months.
Melbourne Leading Retail Supplier
$55,582 including Superannuation
Undergrad or Postgrad
Australian Citizen or Permanent Resident
Application closing date
Expected start date