Service Desk Engineer Intern
Empired Ltd is a national IT Services Provider with a broad range of capabilities and a significant player in the West Australian ICT consulting market with an enviable list of blue-chip clients. Empired consultants specialise in the provision of Business Strategy, Requirements Analysis, Solution Architecture, Software Development, Vendor Management and Project Delivery services.
Empired is offering a 6-month Work Integrated Learning scholarship for a student to join their IT Service Desk. The Service Desk Engineer is the key person in the delivery of end-to-end remote technical support to Empired clients.
You need to be customer service-oriented and have an outstanding attitude, strong IT skills and the desire to expand your career. Working within a customer focused service desk environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day to day work load.
Respond to cases logged by Customer, Operations and Automated Ticketing.
Adhere to Service Level Agreement response and resolution time requirements.
Ensure cases are updated as per customer Service Level Agreement.
Retain ownership of Customer issues until resolved, escalated or accepted by another individual.
Solid verbal and written communication skills; technical writing
Customer focused with strong customer service skills
Demonstrated knowledge of Windows and MS Office environments
Basic understanding of connectivity within a network, understands TCP/IP and name resolution and familiarity with infrastructure services (e.g. DNS, DHCP, WINS)
Demonstrated knowledge of networking & client/server environments
Good team player
Strong customer service skills with an empathetic approach to service
Ability to work to documented procedures, agreed deadlines & deliver to service level agreements
Good analytical and troubleshooting skills
You must be studying toward or have completed a recognised qualification in Information Technology / Information Systems or similar.
3 days p.w.
Australian Citizen or Permanent Resident
Application closing date
8th July 2022
Expected start date
18th July 2022