Service Desk Engineer Intern

Empired Ltd is a national IT Services Provider with a broad range of capabilities and a significant player in the West Australian ICT consulting market with an enviable list of blue-chip clients.  Empired consultants specialise in the provision of Business Strategy, Requirements Analysis, Solution Architecture, Software Development, Vendor Management and Project Delivery services.


Empired is offering a 6-month Work Integrated Learning scholarship for a student to join their IT Service Desk. The Service Desk Engineer is the key person in the delivery of end-to-end remote technical support to Empired clients.


You need to be customer service-oriented and have an outstanding attitude, strong IT skills and the desire to expand your career. Working within a customer focused service desk environment, you possess exceptional customer service skills and have a passionate and dynamic approach to your day to day work load.


Responsibilities include:

  • Respond to cases logged by Customer, Operations and Automated Ticketing.

  • Adhere to Service Level Agreement response and resolution time requirements.

  • Ensure cases are updated as per customer Service Level Agreement.

  • Retain ownership of Customer issues until resolved, escalated or accepted by another individual.

Required Skills/Knowledge:

  • Solid verbal and written communication skills; technical writing

  • Customer focused with strong customer service skills

  • Demonstrated knowledge of Windows and MS Office environments

  • Basic understanding of connectivity within a network, understands TCP/IP and name resolution and familiarity with infrastructure services (e.g. DNS, DHCP, WINS)

  • Demonstrated knowledge of networking & client/server environments

  • Good team player

  • Strong customer service skills with an empathetic approach to service

  • Ability to work to documented procedures, agreed deadlines & deliver to service level agreements

  • Good analytical and troubleshooting skills

Key Statistics

Host Company

Empired

Amount ($)

$10,200

Degree Requirements

You must be studying toward or have completed a recognised qualification in Information Technology / Information Systems or similar.

Length (M)

6 Months

Placement hours

3 days p.w.

Required Residency

Australian Citizen or Permanent Resident

Application closing date 

8th July 2022

Expected start date

18th July 2022

Location

Perth