System Support - Melbourne, VIC

System Support - Melbourne, VIC

Job Description

 

As a member of the Systems Support team, your core responsibility will be to deliver exceptional customer service and support to our internal staff as part of our Service Desk team. You will collaborate with technical teams and colleagues across the business to complete service requests and resolve IT issues in a professional and timely manner.


Required Skills/Knowledge

 

  • Strong communication and customer service skills as the role requires staff to answer support phone calls and enquiries
  • Strong work ethic and a high attention to detail.
  • Experience with troubleshooting hardware and software with a working knowledge of desktop operating systems and applications
  • A working knowledge of Active Directory and Microsoft Exchange user accounts is highly desirable
  • Basic understanding of networking and relevant technologies


Desired Experience/Business Skills

 

  • Proactive approach with the ability to adapt swiftly to change
  • Creative thinking with an enthusiasm to implement improvements
  • Natural curiosity and interest in finding better ways of servicing customers


Value proposition

We offer a professional, supportive and friendly culture. With development opportunities across a largely Microsoft environment.


Qualifications

An Australian University Degree in Information Technology, Information Systems or other relevant degrees.


This Graduate role amounts to $47,270 including superannuation for a graduate working 37.5 hours a week for 12 months.


About

Type

Foundation Job

Company

Superannuation Company

Amount ($)

$47,270 including superannuation

Undergrad or Postgrad

Graduate

Length (M)

12 Months

Working hours

Full Time

Required Residency

Australian Citizen or Permanent Resident

Application closing date 

20/10/2020

Expected start date

ASAP

Location

Melbourne, VIC

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Foundation Jobs. All rights reserved.

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