Technical Customer Service Representative - Melbourne, VIC

Technical Customer Service Representative - Melbourne, VIC

About Us

 

We are an Australian company that specialises in Asset and Evidence tracking solutions. We cater to 2000 Tier-1 Blue Chip companies, in over 120 countries worldwide. We provide Asset intelligence, systems, and expertise delivering complete oversight of our client’s valued resources around the globe.

 

The Role

 

We are seeking to appoint a Customer Service Representative with exemplary communication, written, and interpersonal skills to join our team. You will be providing varied duties including phone, email, and remote support to customers worldwide.

Being a small team, it is crucial the successful candidate is a team player and is willing to be flexible in order to work on a variety of different tasks.

You will be working with and reporting to the Infrastructure and Support Team Lead to ensure smooth process flow and escalation of issues.

 

The Successful Candidate will be required to:

 

  • Provide over the phone/remote desktop support to clients worldwide
  • Set up and provide testing resources for a range of company products
  • Ability to identify and escalate issues as required  
  • Upkeep of company Web Demonstration Server available to resellers & clients
  • Accurately record all support activities in the company help desk system
  • Provide internal application/technical support for company employees
  • Create/update/track and close problems within the company Help Desk Management system
  • Updating company software documentation/support material
  • Other duties as directed by management

 

 

Highly Regarded

 

  • PC Software/Hardware knowledge
  • Experience with DBMS such as Microsoft SQL Server and Oracle
  • Experience with Microsoft Web Platform IIS
  • Experience with application support
  • Documentation writing/updating skills
  • Understanding of SDLC
  • Troubleshooting skills to common application/website related problems   

 

 

      This role amounts to $44,559 Including Superannuation for a Graduate Working full-time for 12 months. 

About

Type

Foundation Jobs

Company

VIC Firm

Amount ($)

$44,559 Including Superannuation

Undergrad or Postgrad

Graduate

Length (M)

12 months

Working hours

Full-time

Required Residency

Australian Citizen or Permanent Resident

Application closing date 

3/12/2021

Expected start date

ASAP

Location

Melbourne, VIC