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As a Graduate Helpdesk Support Technician, you will play a pivotal role in ensuring the smooth operation of our company's IT systems and providing exceptional technical support to our internal employees. This entry-level position is designed for individuals with a strong passion for technology, excellent problem-solving skills, and the eagerness to learn and grow in the IT field.
1. Technical Support:
Provide first-line technical support to internal employees via phone, email, and in-person.
Assist with troubleshooting and resolving hardware, software, and network-related issues.
Walk users through the steps to resolve common technical problems.
2. Ticket Management:
Open, track, and prioritize IT support tickets in a timely manner.
Document support requests, solutions, and resolutions in the ticketing system.
Ensure proper escalation of complex issues to senior IT staff as needed.
3. Desktop Support:
Assist with the setup, configuration, and maintenance of desktops, laptops, and mobile devices.
Install, update, and troubleshoot operating systems and software applications.
4. Network Support:
Assist in the configuration and troubleshooting of network connectivity issues.
Support users in setting up and connecting to wireless and wired networks.
5. User Training:
Provide basic IT training to end-users, helping them become more proficient with common software applications and tools.
Contribute to the creation and maintenance of IT documentation, including user guides and knowledge base articles.
7. Hardware Inventory Management:
Assist in maintaining an up-to-date inventory of IT hardware and peripherals.
Coordinate the distribution and collection of IT equipment.
A bachelor's degree in IT is preferred
Basic knowledge of computer hardware, operating systems (Windows and/or macOS), and common software applications.
Strong communication and interpersonal skills.
Eagerness to learn and stay up to date with technology trends.
Ability to work effectively in a team and independently.
Excellent problem-solving and critical-thinking skills.
Attention to detail and the ability to follow instructions.
Computer Software Company
$55,582 including super
Undergrad or Postgrad
Full Australian Working Rights
Application closing date
Expected start date