About the Company

We are a Multinational Company that provides solutions for our customers in Healthcare, Travel, Legal Services, E-Commerce, Property, Education, Marketing, E-Commerce, ERP/CRM & Cybersecurity.

Qualifications

Experience as a Solution Architect with a focus on cloud-based contact centre solutions.
Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management.
Experience with integration technologies like APIs, webhooks, and middleware platforms.
Solid understanding of cloud security best practices and compliance requirements.
Excellent communication, collaboration, and problem-solving skills.
Experience with Agile development methodologies is often preferred.

Responsibilities

Solution Design: Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
Provide technical guidance to development teams throughout the project lifecycle.
Integration Expertise: Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
Cloud Architecture: Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact centre solutions.
Security Best Practices: Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
Performance Optimization: Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
Stakeholder Collaboration: Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
Documentation: Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
Troubleshooting and Support: Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
Staying Current: Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.

Title	Length (Months)	Required Residency	Application Closing Date
Mobile Tester (API & Automation)	6 months	Full Australian Working Rights	17/05/2026
MS Dynamics Consultant	12 months	Full Australian Working Rights	17/05/2026
Helpdesk Analyst	12 Months	Australian Citizen or Permanent Resident	24/05/2025

Current Available roles